Grievances

Apical’s Grievance Management procedure outlines how we address stakeholder concerns across our operations and supply chain, in line with our Supply Chain Due Diligence Protocol.

The scope of the Procedure covers all activities related to the management of stakeholders’ concerns including but not limited to cases of:

• Deforestation
• Planting on Peat
• Human Rights Violations
• Legality
• Land Conflict
• Indigenous Rights
• Environmental Compliance
• Open Burning

Grievance submissions should be made using the Grievance Submission Form below.

Aside from providing verification and feedback to any grievance raised, Apical values stakeholder feedback as a constructive mechanism to strengthen supply chain transparency and support ongoing monitoring of our Sustainability Policy implementation. We encourage all stakeholders to share their feedback, concerns, or suggestions through our dedicated grievance channels to enable timely engagement and continuous improvement.

Apical values integrity as a core part of its business practice. We are committed to high standards of corporate governance, accountability and legal business conduct within our operations.

Apical’s whistleblowing channel is established to provide a platform for employees and other relevant stakeholders to raise concerns and report any misconduct to uphold integrity and governance of Apical’s operations and supply chain. Whistleblower’s identity and interest will be protected and kept confidential, unless as required by law to reveal to parties such as lawyers, the police or investigators.

Zero tolerance for retaliation

Apical will not tolerate retaliation against anyone who raises concerns or participates in any active investigation. Retaliation may result in disciplinary action which may include termination of employment.

Scope of Reporting

Examples of “improper conduct” include, but not limited to the following:

• Violation of Apical’s Sustainability Policy, Sourcing Policy and Human Rights Policy;
• Non-compliance of the Group’s Policies, internal controls and Code of Conduct;
• Illicit and corrupt practices;
• Fraud, misconduct or unsafe work practices;
• Sexual harassment;
• Questionable or improper accounting;
• Misuse of confidential information; or
• Any abuse of power or authority.

We support honest and open communication and encourage all our employees and stakeholders to raise any relevant concerns they may have through the provided channels.

Reporting Channels