SUBJECT
On 25th September 2023, Apical received a notification from RSPO regarding a complaint from an individual based in Lubuk Gaung. The allegations were related to noise and air pollution at the SDSR plant located in Dumai, Sumatra.
PROGRESS
October 2023
Apical investigated the allegations of the complainant. Our regular scheduled noise and air quality assessments conducted at the SDSR plant is in compliance to legal and regulatory environmental requirements set by Indonesian authorities.
Apical has provided its first official response to RSPO on the allegations.
January 2024
Apical also provided its second response to RSPO in a timely manner with further supporting evidence that reaffirms our findings on the allegations.
Apical awaits further communication from RSPO and the complainant on this matter.
March 2024
Apical provided its third response to RSPO with further evidence and clarification to support the claims towards the allegations raised.
May 2024
Apical awaits a decision by the Complaints Panel on this matter.
Dec 2024
The RSPO Complaints Panel in its Decision Letter dated 20 Dec 2024 highlighted that the complaint lodged by the complainant in September 2023 has been dismissed. You may refer to the details of the case and Decision Letter here.
Apical notes that based on the RSPO Complaints & Appeals Procedure 2017, there is a 60 day period for appeal against this decision.
Apical considers the investigation closed but will await the official closure of this case by RSPO before closing this grievance case on our grievance tracker.
March 2025
As of 25th March 2025, RSPO has officially closed this complaint. Apical considers this grievance closed.
